Unfortunately, a few of our customers (who ordered by phone or email) were less than satisfied with what they received from us. In all cases we strive to keep the customer happy, and so have made (or are in the process of making) arrangements to re-ship orders to each of them.
WILLIE'S custom Force cap is obviously way, way too big! (Sorry, Willie) But we immediately shipped his size, and told him to keep the original hat and let one of his beans wear it!
MR HENDRIX wanted to order one more summer hat, and a couple for the coming winter months. He was disappointed to open his package and see the hats were quite obviously meant for someone else in the house, who seems to be receiving all the gifts and attention recently! We will certainly be shipping replacement head gear to Mr. H.
RUDY and PARKER each ordered personalized hats, but called Customer Service to explain they had received the "wrong ones", wrong colors and wrong names. We tactfully suggested they put each hat on a different head and the problem might be easily solved...
BARNEY is the new "kit" on the block at House of Cats. He wanted to look like one of the "big kids" and ordered a cap. Some "idiot" in our stock room (ZH?) sent it out in pink rather than blue. Barney is guaranteed to get a blue hat soon!