7.24.2009

CUSTOMER DIS-SATISFACTION

Unfortunately, a few of our customers (who ordered by phone or email) were less than satisfied with what they received from us. In all cases we strive to keep the customer happy, and so have made (or are in the process of making) arrangements to re-ship orders to each of them.
WILLIE'S custom Force cap is obviously way, way too big! (Sorry, Willie) But we immediately shipped his size, and told him to keep the original hat and let one of his beans wear it!
MR HENDRIX wanted to order one more summer hat, and a couple for the coming winter months. He was disappointed to open his package and see the hats were quite obviously meant for someone else in the house, who seems to be receiving all the gifts and attention recently! We will certainly be shipping replacement head gear to Mr. H.
RUDY and PARKER each ordered personalized hats, but called Customer Service to explain they had received the "wrong ones", wrong colors and wrong names. We tactfully suggested they put each hat on a different head and the problem might be easily solved...
BARNEY is the new "kit" on the block at House of Cats. He wanted to look like one of the "big kids" and ordered a cap. Some "idiot" in our stock room (ZH?) sent it out in pink rather than blue. Barney is guaranteed to get a blue hat soon!

13 comments:

  1. You have a great customer service department!

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  2. Your customer service is fantastic. But even these "dis"satisfied customers look grrreat.

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  3. We took your advice and now we are more than happy with our hats! Thanks for the wonderful shopping experience!

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  4. WOW....What great customer service! Although we think that they all look great in their hats!

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  5. We love the solution to Parker and Rudy's problem!!

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  6. Outstanding service - you really understand your customers' needs.

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  7. Oh, Barney will love the blue hat - he is alreay quite a manly cat - even though he is still a baby, and pink is just to girly for him!

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  8. I hope you all understand that it certainly isn't your products that I am dissatisfied with, it is just all the attention that #2 aka Joel is receiving. sigh.

    You certainly made the baby caps look great with me in the photo! ha ha ha

    Thank you so much for the kind words of welcome to our little Baby Joel aka #2. We are so happy to have him home.

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  9. We can't decide which hat post to comment on - all of these are great! Very well done!

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  10. I gave the too big hat to my WB, it fits him much better, he's big fan of John Force drag racing, and now thanks to you we can be matching hat wearers.

    Willie

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  11. What a great customer service department!

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  12. Boy, Zoey you sure have a swifty business going there with all your hats. All of them look so good on your customers. Keep up the good work.

    Casper

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